coobz web store FAQ section

We are able to accept your secure credit card or e-Check through Paypal and Google Checkout. PLEASE NOTE: IF YOU ARE PAYING BY PAYPAL THE FOLLOWING MUST APPLY: YOU MUST BE VERIFIED AND HAVE A CONFIRMED ADDRESS- WE DO NOT SHIP TO P.O. BOXES.

Shipping is based on a Flat Rate Fee and will vary with each item(s). (Postage, packing supplies, delivery confirmation and a very minimal handling fee are included in this cost). All items are shipped either USPS First Class or Priority Mail with delivery confirmation. We reserve the right to use whichever method is most economical and convenient at the time. If you wish to add insurance incase of lost or damage in transit, Please request it and an updated invoice will be sent. *****Most items arrive in less than 4 days from the time it was shipped; but the US Postal Service is known to occasionally take longer. We ship Monday -Saturday excluding all holidays

Yes, we can process orders from most any country! We ship orders using the United States Postal Service (USPS), using either Global Priority or Airmail Letter Post. Please note that shipping will be higher if you are outside of the U.S.A., and the buyer is responsible for any additional charges like duties and customs taxes. International bidders will need to pay in US currency, preferably with PayPal. Please email me for a quote on shipping charges to your country. I'll work with you on shipping your item economically, so that you won't pay unnecessary charges. Customs slips are marked as merchandise, with the amount of purchase only

We have made security one of our top priorities. Paypal and Google Checkout offer SSL (secure order protection, secure certificate or digital certificate) is a protocol for securely encrypting and transmitting electronic information between web servers across the Internet, and is the most popular method for ensuring the secure transmission of information. In addition we do not sell or give your email address to any third parties. It is stored only with the order for our record keeping purposes.

Yes. In the unlikely event you are not pleased with your item(s), simply return it within 7 days (preferrably in the same packaging) to receive a full refund or exchange MINUS a 10% restocking fee. The cost of shipping the item both ways cannot be reimbursed.

Please email me within 24 hours if you plan on returning any item(s) to receive your RMA (Return Merchandise Authorization) number . Include in your email the reason for return, the method of payment used, and the item description. Securely package item(s) to be returned and include your RMA number. Mail package. Refund will be sent once item(s) are received and will be sent via the method you used originally to pay for your item(s) MINUS 10% restocking fee, for example if you paid with paypal then that is where your refund will go.

Yes, I am always happy to combine shipping whenever possible. Generally the shipping matrix I have setup will automatically combine your purchases. However, if you are ever grossly overcharged on shipping fees, I will promptly refund the difference (remember - shipping fees are actual postage, supplies and a minimal handling fee). If you prefer you can Email [email protected] with the items you wish to order and I will send you an updated invoice. Then pay and your order will ship shortly.

We usually ship in less than 2 business days. An item may be delayed due to a backorder, so please advise us if the timing of your order is critical. We can often ship the same day and/or via overnight carrier if necessary.

Tracking numbers will be emailed 1-2 days after purchase is made.

Payment is due when purchase is made, this is due to the items being sold out very quickly. We offer Google Check out and PayPal for payments option.